Garage services are often overlooked when it comes to your car. Mechanics spend hours under the hood of your vehicle, but what do they do?
There is a lot more that goes into getting you back on the road than you might think! Here’s how they make sure everything gets fixed and no time is wasted:
Provide the Customer With a Clear Estimate of What Services They Need
Before a mechanic starts work, they need to know what’s wrong with the car. This way, no time will be wasted on unnecessary repairs. Mechanics use specialised computer systems to diagnose issues and provide clear estimates of what should be done without any hidden costs.
Mechanics often spend hours under the car, so it’s important they know what they’re working on. That’s why mechanics will always ask you how your car is handling and whether there are any unusual noises or vibrations while driving.
Give the Customer an Accurate Time Frame for When Their Car Will Be Finished
Once the mechanic has worked out what needs to be done, they can start fixing your car. Mechanics aim to fix your car as quickly as possible so you don’t have to sit around waiting all day.
Many garages will provide a time frame for how long it should take before you’re back on the road again, but always double-check what time you should be expecting your car to be ready.
If you can’t make it to the garage yourself, mechanics will often offer to pick your car up and drop it back off for you. This is a great way to take some pressure off of you if you don’t have anyone who can give you a ride to the garage or work, picking up and dropping off your vehicle can make a huge difference.
All you have to do is plan ahead and make sure everything on your end is in order before you catch a ride with the mechanic!
Be Friendly and Professional at All Times, Even If It’s Just Over the Phone
Customer service is a priority for any garage. That’s why, regardless of whether you make your appointment over the phone or in person, mechanics will always try to answer all your questions and treat you with respect.
No one wants to feel like they’re bothering their mechanic when all they want is an explanation of what’s going on with their car!
Offer Competitive Rates Without Sacrificing Quality Service
Getting your car serviced can be expensive, but that doesn’t mean you have to pay more just for a great service.
Mechanics are competitively priced so they’re always on par with what you see elsewhere. Some garages will even offer free quotes over the phone if you’re worried about getting ripped off!
Conclusion
The best way to be successful in the auto repair industry is by providing customers with an accurate estimate of what services they need, giving them a realistic time frame for when their car will be finished, and offering pick-up and drop-off services.
By doing these things you’ll build trust with your customer which can lead to more repeat business because they won’t have any doubts about how long it takes or whether or not their car will be fixed correctly.
If you’ve been neglecting one of these key areas, now’s the time to make changes so that next year your business isn’t struggling like many other shops are at this very moment.